Welcome to Hanul Fashion Group Support

We're dedicated to ensuring your Hanul Fashion experience is seamless and satisfying. Whether you have questions about our latest collections, need assistance with an order, or simply want to learn more about our brand, we are here to help.

At Hanul Fashion, we believe in building lasting relationships with our customers. Our support hub is designed to provide you with all the resources and assistance you need, quickly and efficiently. Explore our FAQs, delve into our policies, or reach out to our friendly customer service team for personalized support. We value your patronage and are committed to providing you with the exceptional service you deserve.

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Terms and Conditions

Welcome to the Hanul Fashion Group website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website.

1. Definitions

"Hanul Fashion Group" refers to Hanul Fashion Group, located at 37 Gangnam Main Street, 8th Floor, Seoul, Seoul 06234, KR.

"Website" refers to the Hanul Fashion Group website, including all content and services provided on or through the site.

"User" or "You" refers to any individual accessing or using the website.

"Products" refers to the contemporary Korean-inspired clothing, accessories, and footwear offered for sale by Hanul Fashion Group.

2. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the website.

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Hanul Fashion Group or its content suppliers and is protected by copyright laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any manner the material on the website without prior written consent from Hanul Fashion Group.

4. Product Information

Hanul Fashion Group strives to ensure that the information on this website is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or availability. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice. Colors of products may vary depending on your monitor settings.

5. Ordering and Payment

All orders are subject to acceptance and availability. Hanul Fashion Group reserves the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Payment must be received in full before an order is processed and shipped. We accept the payment methods specified on our website.

6. Shipping and Delivery

Hanul Fashion Group will ship products to the address provided by the user during the ordering process. Shipping costs and delivery times will vary depending on the destination and shipping method selected. Hanul Fashion Group is not responsible for delays caused by shipping carriers.

7. Returns and Exchanges

Our return and exchange policy is detailed on a separate page on our website. Please refer to that page for information on eligibility, procedures, and timeframes for returns and exchanges.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Hanul Fashion Group shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use this website or the products purchased through this website, even if Hanul Fashion Group has been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless Hanul Fashion Group, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your account.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of South Korea, without regard to its conflict of law provisions.

11. Changes to Terms and Conditions

Hanul Fashion Group reserves the right to modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes signifies your acceptance of the revised terms and conditions.

12. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Hanul Fashion Group 37 Gangnam Main Street, 8th Floor Seoul, Seoul 06234 KR

What Our Customers Say

Don't just take our word for it – hear from our satisfied customers! Below are a few testimonials from individuals who have experienced Hanul Fashion's exceptional customer support. Their stories reflect our commitment to providing helpful, responsive, and caring service. We are proud to have built a community of loyal customers who appreciate not only our fashion but also the support we provide.

Customer Amina K.

"I was unsure about sizing for a jacket and contacted support. They responded within minutes with detailed advice and helped me choose the perfect size. The jacket fits wonderfully, and I'm so grateful for their prompt assistance!"

- Amina Kim

Customer James L.

"I had an issue with my order delivery address and reached out to customer service. They were incredibly efficient in updating my details and ensuring my package arrived at the correct location without any delay. Fantastic service!"

- James Lee

Customer Soo-Jin P.

"The return process was incredibly smooth and hassle-free. I needed to exchange a dress for a different size, and the support team guided me through each step, making it effortless. I appreciate their patience and helpfulness."

- Park Soo-Jin

Customer Yuna C.

"I'm always impressed with the quick response times from Hanul Fashion's support team. Whenever I have a question, whether it's about products or orders, they are always there to provide clear and helpful answers. It makes shopping with them a pleasure."

- Choi Yuna

Track Your Order

Curious about the status of your recent Hanul Fashion order? Simply enter your order number and email address below to get real-time updates on your shipment. Our order tracking system provides detailed information every step of the way, from order confirmation to dispatch and delivery. Stay informed and know exactly when to expect your stylish new arrivals.

Size Guide

Finding your perfect fit is our priority. Our comprehensive size guide provides detailed charts for all Hanul Fashion clothing categories, including tops, bottoms, dresses, and shoes. Please consult these charts to compare your measurements with our standard sizing. Remember, accurate measurements are key to ensuring the best fit and comfort. If you are between sizes or need further assistance, our customer support team is always here to help. We want you to feel confident and comfortable in every Hanul Fashion piece you choose.

Tops Size Chart

Size chart for tops

Bottoms Size Chart

Size chart for bottoms

Dresses Size Chart

Size chart for dresses

Shoes Size Chart

Size chart for shoes

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