Welcome to Hanul Fashion Group Support

We're dedicated to ensuring your Hanul Fashion experience is seamless and satisfying. Whether you have questions about our latest collections, need assistance with an order, or simply want to learn more about our brand, we are here to help.

At Hanul Fashion, we believe in building lasting relationships with our customers. Our support hub is designed to provide you with all the resources and assistance you need, quickly and efficiently. Explore our FAQs, delve into our policies, or reach out to our friendly customer service team for personalized support. We value your patronage and are committed to providing you with the exceptional service you deserve.

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Frequently Asked Questions

To help you find answers quickly, we've compiled a list of frequently asked questions. Browse the categories below or use the search bar above to find specific information. We are continually updating this section to address your most common inquiries and ensure you have the resources you need at your fingertips.

Shipping & Delivery

What are your shipping options and delivery times?

Hanul Fashion offers both standard and express shipping across South Korea and internationally. For domestic orders within South Korea, standard shipping typically delivers within 2-3 business days, while express shipping ensures next-day delivery to most locations. International delivery times vary significantly based on destination. For a comprehensive breakdown of shipping costs and estimated delivery times for your specific region, please refer to our detailed Shipping Policy. We strive to process and dispatch all orders within 24 hours to ensure you receive your Hanul Fashion items as swiftly as possible.

How do I track my order?

Tracking your Hanul Fashion order is simple and convenient. Once your order is dispatched from our Seoul warehouse, you will receive a shipping confirmation email containing your unique tracking number and a direct link to our order tracking portal. Simply click on the link or enter your tracking number on our Order Tracking page to monitor the real-time status of your shipment. You can view detailed updates on your package's journey, from dispatch to arrival at your doorstep. For any issues or if you don't receive your tracking information within 24-48 hours of placing your order, please contact our customer support team immediately.

Returns & Exchanges

What is your return and exchange policy?

At Hanul Fashion, we want you to be completely satisfied with your purchase. We gladly accept returns and exchanges within 30 days of the original purchase date, provided that the items are unworn, unwashed, and returned in their original condition with all tags attached. For exchanges, we offer direct exchanges for items of the same value or store credit for future purchases. Please note that certain items, such as lingerie and swimwear, are non-returnable for hygiene reasons unless faulty. To initiate a return or exchange, please visit our Return & Exchange Policy page for step-by-step instructions and to download the necessary return form. Our dedicated customer service team is also available to guide you through the process and answer any questions you may have.

What payment methods do you accept?

To provide a seamless shopping experience, Hanul Fashion accepts a wide range of secure payment methods. We accept all major international credit cards, including Visa, MasterCard, and American Express, as well as popular digital payment platforms such as PayPal and KakaoPay, widely used in South Korea. For our customers in South Korea, we also offer convenient local payment options including direct bank transfers and mobile payment services. All transactions are processed through secure, encrypted gateways to ensure your financial information is protected. You can select your preferred payment method at checkout and enjoy a smooth and secure transaction process. If you encounter any issues or have questions regarding payments, please do not hesitate to contact our support team for assistance.

Product & Sizing

How do I find the right size?

Finding the perfect fit is crucial for enjoying your Hanul Fashion garments. We provide comprehensive size guides for all our clothing categories to assist you in selecting the correct size. You can find detailed size charts, including measurements in centimeters and inches, on each product page, typically located just below the product description or in a dedicated 'Size Guide' tab. These charts provide specific measurements for bust, waist, hips, and garment length, tailored to each item's design and fit. We highly recommend consulting these size charts and comparing them with your own measurements before placing your order. Additionally, our customer support team is always ready to offer personalized sizing advice. Feel free to reach out to us with your measurements, and we'll be happy to help you determine the most suitable size for your chosen styles. For general information, please visit our comprehensive Size Guide section.

How can I care for my Hanul Fashion garments?

To ensure the longevity and beauty of your Hanul Fashion pieces, proper garment care is essential. We provide detailed care instructions on the label of each garment, typically located on a small tag sewn into the lining or side seam. These instructions specify the recommended washing method (machine wash cold, hand wash, dry clean only), drying method (tumble dry low, line dry), ironing temperature, and any special care requirements. For general guidance and tips on extending the life of your Hanul Fashion wardrobe, please visit our Garment Care Guide. This guide offers advice on stain removal, storage, and general maintenance to keep your clothing looking its best for years to come. Following these care instructions will help preserve the quality, color, and shape of your garments, ensuring you can enjoy them for seasons to come.

Customer Service Policies

At Hanul Fashion, we are committed to transparency and fairness in all our customer interactions. Below, you will find links to our key policies that govern our services and your rights as a valued customer. We encourage you to review these policies to understand our procedures regarding shipping, returns, privacy, and the terms of using our website and services. These policies are designed to protect both you and Hanul Fashion, ensuring a trustworthy and respectful relationship.

Contact Us

Do you have a question that wasn't answered in our FAQ, or need personalized assistance? Our dedicated customer support team is ready to help. Please reach out to us using the contact methods below, or fill out the contact form and we will get back to you as promptly as possible. At Hanul Fashion, we value direct communication and are committed to providing you with timely and effective support.

Contact Information

Phone: +82-2-555-9876

Email: info@hanulfashion.com

Address: 37 Gangnam Main Street, 8th Floor, Seoul, 06234, KR

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What Our Customers Say

Don't just take our word for it – hear from our satisfied customers! Below are a few testimonials from individuals who have experienced Hanul Fashion's exceptional customer support. Their stories reflect our commitment to providing helpful, responsive, and caring service. We are proud to have built a community of loyal customers who appreciate not only our fashion but also the support we provide.

Customer Amina K.

"I was unsure about sizing for a jacket and contacted support. They responded within minutes with detailed advice and helped me choose the perfect size. The jacket fits wonderfully, and I'm so grateful for their prompt assistance!"

- Amina Kim

Customer James L.

"I had an issue with my order delivery address and reached out to customer service. They were incredibly efficient in updating my details and ensuring my package arrived at the correct location without any delay. Fantastic service!"

- James Lee

Customer Soo-Jin P.

"The return process was incredibly smooth and hassle-free. I needed to exchange a dress for a different size, and the support team guided me through each step, making it effortless. I appreciate their patience and helpfulness."

- Park Soo-Jin

Customer Yuna C.

"I'm always impressed with the quick response times from Hanul Fashion's support team. Whenever I have a question, whether it's about products or orders, they are always there to provide clear and helpful answers. It makes shopping with them a pleasure."

- Choi Yuna

Track Your Order

Curious about the status of your recent Hanul Fashion order? Simply enter your order number and email address below to get real-time updates on your shipment. Our order tracking system provides detailed information every step of the way, from order confirmation to dispatch and delivery. Stay informed and know exactly when to expect your stylish new arrivals.

Size Guide

Finding your perfect fit is our priority. Our comprehensive size guide provides detailed charts for all Hanul Fashion clothing categories, including tops, bottoms, dresses, and shoes. Please consult these charts to compare your measurements with our standard sizing. Remember, accurate measurements are key to ensuring the best fit and comfort. If you are between sizes or need further assistance, our customer support team is always here to help. We want you to feel confident and comfortable in every Hanul Fashion piece you choose.

Tops Size Chart

Size chart for tops

Bottoms Size Chart

Size chart for bottoms

Dresses Size Chart

Size chart for dresses

Shoes Size Chart

Size chart for shoes

Privacy Policy

Privacy Policy for Hanul Fashion Group

This Privacy Policy describes how Hanul Fashion Group (hereinafter "we," "us," or "our") collects, uses, and shares personal information of users of our site. Hanul Fashion Group is located at 37 Gangnam Main Street, 8th Floor, Seoul, Seoul, 06234, KR. We are a fashion retail, design, and manufacturing company specializing in contemporary Korean-inspired clothing, accessories, and footwear.

Information We Collect

We collect information about you in a variety of ways when you interact with our online platform, including:

How We Use Your Information

We use your personal information for various purposes, including:

Sharing Your Information

We may share your personal information with the following categories of recipients:

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls. However, no method of transmission over the Internet or method of electronic storage is perfectly secure, so we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

To exercise these rights, please contact us at the address provided above. We will respond to your request in accordance with applicable law.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws than your jurisdiction. We will take appropriate safeguards to protect your personal information when it is transferred internationally.

Children's Privacy

Our site is not